Creating Seamless Services, Indodana Finance Provides Convenience Through Official WhatsApp Services
Home Our Products Published Reports Press Release Career Home Our Products Published Reports Press Release Career Creating Seamless Services, Indodana Finance Provides Convenience Through Official WhatsApp Services Entering the beginning of 2026, Indodana Finance (PT Indodana Multi Finance) recorded significant growth with a service reach that now covers more than 180 cities and regencies across Indonesia. As a Buy Now Pay Later (BNPL) service provider licensed and supervised by the OJK, Indodana Finance is committed to not only expanding financial access but also continuing to strengthen its service ecosystem to remain healthy and sustainable in various regions across the country. To keep pace with the rapid growth of users in these various regions, Indodana Finance has officially launched a Customer Service (CS) channel via official WhatsApp. The presence of this service aims to provide faster, more efficient responses and practical solutions for Indodana PayLater users. Through technological integration that prioritizes processing speed, tenor flexibility, and comprehensive risk management, we ensure the user experience remains comfortable, safe, transparent, and seamless wherever they are. Director of Indodana Finance, Iwan Dewanto, explained that the achievement of increasing reach to more than 180 cities as of January 2026, which will continue to grow, is a major momentum to improve service quality for users. “We understand that speed and ease of access are crucial in providing financial service solutions. The addition of this official WhatsApp channel is a tangible manifestation of our commitment to accelerating communication response and simplifying service access for customers, which will ultimately increase the trust and comfort of all Indodana Finance users throughout Indonesia,” said Iwan. With the launch of the official WhatsApp communication channel via the verified number 0888-1300-888, marked with a blue check, operational hours are Monday – Sunday from 08.00 AM to 08.00 PM WIB. This WhatsApp contact complements the access for users to communicate with the Indodana Finance Customer Service team. Previously, Indodana Finance already provided channels via email at cs@indodanafinance.com and telephone at (021) 4059 5888. Through the addition of this official WhatsApp communication, Indodana Finance also encourages users to always communicate through secure and verified channels to obtain accurate information directly from the source. Indodana Finance remains committed to continuously improving customer service quality to create a financial service experience that is comfortable, transparent, and reliable. “Our goal is simple, so that users can obtain the information they need easily, quickly, and efficiently through the Company’s official WhatsApp communication channel, which is commonly used by the public today,” added Iwan. OUR PRODUCTS Cermati Indodana Finance Indodana Fintech Cermati Protect Cermati Invest COMPANY Press Release Career Terms & Conditions Published Reports PT. Dwi Cermat Indonesia Grand Slipi Tower Lt.42G-42H Jl. Letnan Jend. S. Parman Kav. 22-24 Jakarta Barat Telephone: 021 50847770© 2024 Cermati Fintech Group. All Rights Reserved