Cermati Protect Wins Service Quality Award 2026 for Online Car Insurance
PT Cermati Pialang Asuransi (Cermati Protect), an insurance broker and consulting company licensed by the Financial Services Authority (OJK), won an award at the Service Quality Award 2026 for the ‘Car Insurance Online Purchase Service Experience’ category. Cermati Protect recorded a Service Quality Index (SQI) score above 4.000, which stands above the industry average. This achievement serves as tangible proof of Cermati Protect’s excellence and commitment to delivering a practical, fast, and comprehensive online car insurance purchasing experience for the Indonesian public.
“This award further motivates us at Cermati Protect to continuously deliver vehicle protection that is easily accessible to all Indonesian people. We are committed to making it easier for the public to obtain information and select car insurance protection that suits their needs,” said Juanri, VP of Insurance at Cermati Protect.
The Service Quality Award (SQA) 2026 is a reputable award event organized by Majalah Marketing in collaboration with the research institution Carre Service Quality Monitoring. The assessment was conducted based on national SQI research measuring customer satisfaction comprehensively, encompassing service quality dimensions (Perceived Service Quality) and service value alignment (Perceived Service Value) through surveys across major cities in Indonesia.
“We dedicate this award to all our customers. This serves as a reminder for us that in every journey they take, peace of mind and comfort are our top priorities and the driving spirit behind our continuous service improvements,” Juanri concluded.
Cermati Protect provides All Risk and Total Loss Only protection options with a practical process via online application, zero handling fees, flexible payment methods, and secure transactions. Car insurance protection with Cermati Protect is supported through partnerships with more than 10 leading insurance companies in Indonesia and will continue to expand to deliver increasingly complete protection options for customers.
For further information regarding digital vehicle protection services from Cermati Protect, visit the official websites at cermati.com and protect.cermati.com, or download the Cermati application on the App Store or Google Play.
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